Building a CX Program
Building a successful customer experience (CX) program is more than just plug and play. A successful program requires key decisions about structuring the program, securing executive buy-in, rolling it out and deciding how to get started. In this panel, industry experts will discuss how to build an effective CX program from the ground up.

How to Be an Effective Mentor
Leadership doesn’t just happen. It’s mentored. Join community, education and business leaders to discuss how investing and mentoring your colleagues can lead to greater success.

Leadership is Sales
In today’s competitive economy, companies cannot afford to have a haphazard approach to leadership. The companies that excel understand how to authentically weave integrity and leadership into every level of the company. In this session, Mark Hunter “The Sales Hunter” emphasizes not only how to build that type of leadership, but also how to sustain it in an increasingly fast-paced economy.

What Does Today’s Changing Media Landscape Mean to your Company?
In today’s rapidly changing, fast-paced media landscape, consumer attention is a rare and fractured commodity. This cross functional team from Saxton Horne Communications will help sort out this environment, and how you can effectively market your company and stay one step ahead of the competition. The key to successfully reaching and engaging customers in this new world, regardless of the size of your company, is using marketing analytics and responsibly managing the growing concerns over personal data security. From print, radio, television and other traditional media to social media channels, how your business communicates is nearly as important to the bottom line as what you communicate.

April 27 @ 10:45
10:45 am — 11:45 am (1h)

The Grand America hotel